Gus, with his colleagues Phil and Todd, responded with confusion when there was a change in their computer systems. Their supervisor, Sid Paulson, reported the problem and was put into contact with Larry Moss of the FBI. Gus and the others relayed to Paulson when they were locked out of their systems (by Tony Almeida). He and the others at the air traffic control facility watched in shock as Almeida orchestrated a near-collision between two passenger jets. Finally, they were given control of their systems again.