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Superior Alarm was a security company whose alarm system was installed in the household of the Bauer residence on Day 1. When Teri Bauer and Phil Parslow arrived at the house at 6:02pm, they set off the alarm and Teri was unable to remember the alarm code, due to her amnesia. This quickly resulted in a phone call from the company. Teri explained to the operator that she could not remember her code.
Roughly 2-3 minutes after the call was made, Superior Alarm employees Newman and his partner arrived at the location. They asked Teri for identification, but decided that no I.D. was necessary after spotting several photos of Teri in the house. They shut off the alarm and went outside to check the contacts for the system.